Keepit pricing in Australia works differently to most SaaS backup vendors, and the difference is the point: it's per user, not per gigabyte, per workload, or per API call. If you've been quoted backup pricing that changes every time your storage grows, or that adds a line item for every new SaaS app you protect, Keepit's model is worth understanding properly before you compare it against anything else. Here's how the model actually works, what's included at each tier, why AUD billing matters more than it sounds, and what to ask before you commit.
How Keepit's pricing works in Australia
Keepit prices per user, per month, across whichever of its 17+ supported SaaS platforms your organisation runs, from Microsoft 365 and Google Workspace to Salesforce, Entra ID, Dynamics 365, Jira, Confluence and GitHub. One licence per protected user covers all the workloads that user touches, rather than charging separately per platform.
That's a genuinely different shape to the market. Plenty of competitors price by protected data volume, which means your backup bill climbs every time a mailbox grows or a SharePoint site fills up, the exact opposite of the incentive you want when trying to keep good backup hygiene. Others price per connected app, so adding Salesforce backup next year means a new contract line rather than flipping on a feature you're already paying to access. Keepit's per-user model means the bill is predictable from a headcount you already track, and it doesn't punish you for protecting more of your own data or adopting more of the platform's coverage.
The exact number is quote-based. Keepit doesn't publish a public price list, and neither do we, because the final figure depends on user count, which tier you choose, and contract term. That's normal for enterprise SaaS backup; what you can know in advance is the model, and that's what the rest of this article covers.
What's included at every tier
Keepit currently sells three tiers, and the differences are about retention length and support depth, not which platforms you can protect: every tier covers the full 17+ workload list.
Business Essentials covers all supported SaaS workloads with one year of data retention, SSO and MFA, audit logging, and 24/7 support, all on the same flat per-user rate.
Enterprise Unlimited, the tier most CRS partners land customers on, adds unlimited data retention, full REST API access, and a 1-hour response SLA on top of everything Business Essentials includes.
Governance Plus is built for regulated industries: everything in Enterprise Unlimited, plus a named customer success manager, quarterly business reviews, regulatory compliance letters, and custom data processing agreements. It's the tier we point financial services, healthcare, and government customers toward when Essential Eight or APRA CPS 234 evidence requirements are in scope.
Two details matter regardless of tier: storage is uncapped and there are no egress fees. You don't pay more to keep more history, and you don't pay a surcharge to actually restore your own data during an incident, unlike some competitors' fine print.
AUD billing and why it matters
Keepit operates certified data centres in seven regions, including Sydney, so Australian customer data can stay onshore for data sovereignty purposes. CRS supplies Keepit across Australia, New Zealand, Fiji, and PNG with local AUD (and NZD) billing, which removes two problems that come with a lot of overseas-billed SaaS tools: no exchange-rate variance on your invoice from month to month, and no GST-registration headache at the point of purchase.
For a channel business, this also means the contract sits with a local entity you can actually call, rather than a billing team in a different timezone and currency. If you're an MSP building backup into a managed services package, quoting in AUD to your own customers is a lot cleaner when your own upstream cost is already in AUD.
Who's already running it in Australia
Three examples already published on our Keepit vendor page give a sense of who lands where in the tier structure. City of Parramatta Council uses Keepit to protect 25TB across Exchange, Teams, OneDrive, SharePoint and Power BI, largely for the Australian data-sovereignty guarantee that comes with Keepit's Sydney data centre. Pacific National, Australia's largest private rail freight operator, backs up Microsoft 365, Entra ID, Azure DevOps and Dynamics 365. Its Entra ID coverage matters because losing identity infrastructure, not just files, is what would actually disrupt a supply chain. ANCA, a Melbourne manufacturer, adopted Keepit specifically to meet Essential Eight backup requirements after reliability issues with a previous provider. None of these deployments needed a custom platform build; they're all standard tier coverage, which is the point of a per-user model: the pricing structure doesn't change based on how large or specialised the deployment gets.
Getting a quote through a CRS partner
Keepit moved to a partner-only go-to-market, which means Australian customers don't buy directly from Keepit: quotes come through distributors like CRS and the partners we supply. In practice that means:
- You (or your MSP) tell us user counts per workload and which tier fits your retention and compliance needs.
- We put together an AUD quote reflecting the actual platforms and user count involved, not a generic per-seat estimate.
- For MSPs, Keepit's Partner Management Console handles multi-tenant billing, so adding a new customer or a new workload for an existing one doesn't mean starting a new contract from scratch.
Because pricing is genuinely tied to your workload mix and tier, two organisations with the same headcount can land on different quotes, which is also why "how much does Keepit cost" doesn't have a single public answer, and why getting your actual numbers in front of a partner is the only way to know.
Questions to ask before you commit
A few things worth clarifying on any Keepit quote, based on what CRS partners typically ask on behalf of customers:
- Which tier actually matches your retention obligations? If you're working toward SMB1001 or Essential Eight evidence requirements, unlimited retention (Enterprise Unlimited or above) is usually the safer default over Business Essentials' one-year window.
- Does your user count include service accounts and shared mailboxes, or only named human users? Get this defined in writing before you commit to a headcount.
- Which of the 17+ workloads do you actually need protected today, versus which might get added later? Because pricing is per user rather than per workload, adding a new SaaS platform to an existing user's coverage is usually a configuration change, not a new negotiation; confirm that's how your specific quote is structured.
- What does the compliance documentation look like? If you're on Governance Plus, ask to see a sample regulatory compliance letter before you need one during an audit, not after.
- Is your quote in AUD with no hidden currency conversion, particularly if you're consolidating from a vendor billed in USD.
None of this requires guessing at numbers Keepit doesn't publish — it just means going into the conversation knowing what the per-user model does and doesn't cover, so the quote you get back actually matches what you need.
Cloud Ready Solutions is Keepit's Australian, New Zealand, Fiji, and PNG distributor. If you're comparing SaaS backup options or want an AUD quote scoped to your actual platform mix, get in touch or see how Keepit fits into a broader SaaS backup strategy. MSPs looking to add Keepit to their stack can start with our partner programme.