Guardz Managed Detection & Response

Most MDR services in the SMB segment are endpoint-only. An endpoint alert fires, a SOC analyst opens a ticket, the response runs on the endpoint, and that is the coverage. Identity attacks, OAuth abuse and email-borne incidents end up routed back to the MSP because the MDR provider does not have visibility outside the endpoint surface. Guardz MDR is built differently — it runs across identity, endpoint and email under one playbook, and the response actions are coordinated across surfaces in a single automated workflow.

Agentic AI handles first-line triage. Known patterns get the response playbook applied automatically — suspend the user in Entra ID, revoke active OAuth tokens, isolate the endpoint that just authenticated from a suspicious ASN, and pull the originating phishing email out of the inbox. Validated threats that need human judgement are escalated to the SOC team for analyst review. The combination won the 2025 Global Infosec Awards "Trailblazing MDR Service Provider" recognition.

For Australian MSPs who would otherwise need to stand up an in-house SOC to claim 24/7 coverage, Guardz MDR is the practical answer. Bundled into the Ultimate plan rather than priced as a separate SKU, it lets channel partners offer round-the-clock detection and response without the staffing model that has historically priced SMB customers out of that conversation.