Keepit for Zendesk

Zendesk is where your customer relationships are documented. Every ticket, every conversation, every resolution. Zendesk permanently deletes trashed tickets after 30 days and suspended tickets after 30 days. If a bulk operation accidentally closes or deletes hundreds of active tickets, or an automation runs amok and overwrites custom fields, native recovery options are effectively non-existent.

Keepit backs up your entire support operation to independent, immutable cloud infrastructure. Tickets, customer interactions, automations, triggers, macros, and views are all protected with configurable retention that extends well beyond Zendesk's native 30-day window. Deleted items remain recoverable in your backup indefinitely.

Federated search with smart matching (handles partial and misspelled terms) locates specific tickets or configurations across your entire backup. Point-in-time recovery lets you restore your Zendesk environment to an exact moment before an incident, and granular restore means you can recover a single ticket without touching the rest of your instance.